(1) What is the return period? • Return Period: You may return or exchange undamaged and unaltered items within 30 days of the purchase date. • Damage and Issues Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, please contact us immediately so we can assess the issue and rectify it. Initiating a Return Please visit our return portal at returns.kidscapture.com to start the return process. You can contact us at info@himalecho.com at any time if you have questions regarding returns.
(2) Do I have to pay for return shipping? Unfortunately, you are responsible for return shipping costs.
(3) How will I receive my refund, and how long does it take? Once we receive your return, we will immediately approve your refund request. The refund will be automatically issued to the original payment method used at checkout within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@himalecho.com; we would be happy to assist you.
Returns With A Company-Provided Label
Securely pack your item(s) in the original packaging.
Add a note with your order number and state the reason for return;
Damaged
Replacement
Exchange
Ship the item(s) back within the next three business days.
Seal the package.
Cancelation
If you have placed an order within 5 hours you may request a cancelation for a full refund.
Pre-orders can be canceled at any time (if they are not processed) for a full refund.
Special sales and promo codes
You can only use one promo code per order. Special sales are set within a specific timeframe and will only apply to orders placed in that timeframe/schedule.
Please note that we do not price match online promotions or discounts with purchases made in our retail stores. Online and in-store pricing, promotions, and offers may differ from time to time. We appreciate your understanding.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
You can unsubscribe at any time at no cost.