For Redo customers, please click here to start your return.
If you did not purchase Redo, please contact us at info@karmaandluck.com for further assistance.
All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days, with proof of purchase.
Replacements are offered if the item is defective and within 30 days of being purchased *damages caused by regular wear do not qualify for a replacement.
Sale items are non-refundable.
Our scents collection, sage sticks, candles, and soaps cannot be returned or exchanged after being opened or used.
After an exchange is made, the item(s) do not qualify for refunds.
Defective items within the price range of $49+ purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.
Returns are processed within 5-7 business days after being delivered and received.
Due to our limited stock, we cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.
Online purchases may only be returned or exchanged through our customer support team at info@karmaandluck.com
Return labels will be provided only for damaged or defective products within the policy time.
Please note that shipping fees are non-refundable.
The services provided by Redo for exchanges, credits, pick-ups, and other related services are nonrefundable.
Returns With A Company-Provided Label
Securely pack your item(s) in the original packaging.
Add a note with your order number and state the reason for return;
Damaged
Replacement
Exchange
Ship the item(s) back within the next three business days.
Seal the package.
Cancelation
If you have placed an order within 5 hours you may request a cancelation for a full refund.
Pre-orders can be canceled at any time (if they are not processed) for a full refund.
Special sales and promo codes
You can only use one promo code per order. Special sales are set within a specific timeframe and will only apply to orders placed in that timeframe/schedule.
Please note that we do not price match online promotions or discounts with purchases made in our retail stores. Online and in-store pricing, promotions, and offers may differ from time to time. We appreciate your understanding.
You can unsubscribe at any time at no cost.